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Quality Assurance

Goals & Priorities - Quality Assurance

To develop and maintain activities promoting assessment of client satisfaction.

To ensure that clients receive information regarding procedural protection with regard to client grievance and appeal.

To ensure that DRCVI provides culturally competent services.

To ensure appropriate oversight and supervision of DRCVI’s client services.

Articles

Youth Corrections faces numerous deficiencies, study shows

26-Feb-2018

The Human Services Department has not responded publicly to an assessment of the Youth Rehabilitation Center on St. Croix that said the center is “deficient in all functional areas.” The report, commissioned by f..

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Undercurrents: Making Air Travel Easier for People with Disabilities

19-Feb-2018

Even the most infrequent flyer knows that air travel these days is fraught with delays. The seasoned traveler has a store of tales of cancelled flights, missed connections and late arrivals – stories so common it’s h..

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